Customer Support Channels

  • 1 hour ticket response time

  • A One–Hour Response Time Guarantee

  • We offer a 60–minute response time guarantee for any support ticket or email that you send to our client care team. We will quickly answer all common questions and forward the case to our server admins if any further assistance is required. If you order the Optional Managed Services package, we’ll perform any of the included server management tasks at a time that has been agreed upon preliminary.

  • Top quality support service

  • An Outstanding Technical Support Service

  • Should you require any help working with the Web Control Panel or with any of the applications that we’ve installed on the dedicated server on your behalf, you can reach the tech support team anytime through the ticketing system. Additionally, should you require assistance managing your dedicated server, you can order the Optional Managed Services package, which includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, data backup hard drive storage space, etcetera.

  • Intuitive help center

  • A User–Friendly Help Area

  • We have equipped our Web Control Panel with a comprehensive knowledgebase, which offers detailed explanations of all its features and functions. Besides, we have made detailed video tutorials that will further show you how to carry out a certain operation or troubleshoot a regularly encountered problem. The help articles and the tutorial video clips are readily accessible from every section of the Web Control Panel through the Videos and Help buttons situated in the upper right corner.