Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You can find nearly all the answers to your questions in the intuitive Help Center included in our Web Control Panel. It offers an ever–expanding knowledgebase with frequently asked questions and comprehensive educational articles written by our trained tech support team.

  • Top quality support service

  • Tutorial Videos

  • For those of you who would rather find out how to solve a commonly encountered issue by watching an instructional video clip, we have added a collection of video tutorials to our Web Control Panel. All the training videos are brief and easy to comprehend. They offer visual demonstrations of various web site management actions.

  • Intuitive help center

  • A Sixty–Minute Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7 client support service and a one–hour support ticket response time guarantee. Our well–trained customer service technicians will be available 24x7 to reply to your inquiries and to resolve any issue that you might have. Simply send a customer support ticket from the Help section and we’ll reply back to you straight away.