Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Warranty

  • Our technical help Dept is available nonstop to take care of every one of your assistance needs. Each ticket you send to us shall be resolved within less than one hour. If your case calls for the assistance of one of our administrators, we will address the ticket to the person on duty and will let you know that the issue is being taken care of.

  • Top quality support service

  • Top–quality Client Assistance Service

  • We will offer you 24 hours a day client support through a super–fast ticket application built into your Control Panel. You could write to us whenever you want about any of the packages that come installed in advance on your virtual server, including the selected Linux OS, the server administration panel and our in–house produced Web Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • A comprehensive and consistently updated articles base is built into our in–house built Web Control Panel. It includes quick tips on how to execute all of the standard site managing jobs. The Help zone presents exhaustive how–to content articles and step by step video tutorials. You can gain access to the Help section by hitting the Help or Video buttons in the upper right side of each Control Panel section.