The presence of the customer and tech support that a cloud hosting company offers can tell you a lot for the services that they offer too. In the event that you can use only email messages and tickets, you have most likely come across some reseller and not the hosting supplier. If this is the case, you will have to wait for a couple of days to have an issue resolved since your reseller may not be checking their communication regularly or they may need to get hold of the actual web hosting company for extra help. When the provider provides you with several ways of communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. So you'll benefit from prompt assistance and quality support as they'll have direct access to the servers where your account is. Whatever the trouble - technical or sales, it is generally much better to have the option to get hold of your website hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

We provide 24/7 customer, billing and tech support for all our cloud services. Even if you aren't our customer yet and you have questions, we will give you a hand right away and provide you with the needed info, in order to give you the choice to make an informed decision when you acquire a new hosting account. We are available any time, including holidays and weekends, and we supply various means of communication to get in touch with us - live chat, phone, e-mails and support tickets. To make things easier for you, we have multiple phone numbers worldwide, therefore you are able to call the one that is closer to you. The max response time for your email messages and your tickets is one hour. The actual response time is no more than 15-20 min, so you can forget about waiting for days to receive assistance for any kind of task or issue, irrespective of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you choose, you are able to take full advantage of our 24/7 tech support services even on public holidays. All of your web sites will be available all the time and so will we. With plenty of contact options, you can pick the optimal method to get in touch with us and find out about our solutions if you don't have an account yet, or ask for assistance in case you're already among our customers. You are able to give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of your Hepsia hosting Control Panel. The previous two options feature a one-hour answer time warranty, even though it hardly ever takes over 20 mins to receive assistance whatever the nature of the problem. Using our customer and tech support services, we are available for you when you need us, not a few days after that.

24/7 Customer Support in VPS Web Hosting

When using our Linux VPS web hosting services, you'll never need to wait for more than 1 hour to receive assistance for any situation that you may have with the server or the software that comes pre-installed with it. We guarantee this short response time for all of the support tickets which you open from your billing Control Panel or email messages which you send to our tech support crew. We also have local telephone numbers in several countries around the globe plus a live chat service where we can easily assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 through the numerous means of communication, so whatever your question or problem is, there'll always be somebody to help you quickly. In the event that you need assistance with third-party software, which you cannot deploy or which gives you troubles, you are able to take full advantage of the Managed Services upgrade package that we offer for all VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

We know how important it is to receive quick support in general, let alone if you manage an entire server, so each and every dedicated server that we supply features 24/7 support with 1-hour response time warranty whatever the problem. The service is free of charge for any type of difficulties with your server or the software that was installed by our administrators through the setup, so you are able to contact us as many times as you wish, even during holidays. You could either open a support ticket from the billing area or you could send an e-mail, and the actual reply time for either rarely surpasses 30 mins since we have administrators available twenty-four hours a day. If you want general information about our servers or you have a billing question/issue, you can also call one of the local telephone numbers that we have on 3 different continents or you can use our live chat service and speak to an agent online. For third-party software support, we offer you a Managed Services upgrade, which you will be able to add to your server plan through your billing Control Panel.