If you’ve ordered a hosting plan and you’ve got some queries in regard to a particular feature/function, or if you’ve faced a certain obstacle and you need support, you should be able to get in touch with the respective support staff. All web hosting providers deploy a ticketing system regardless of whether they offer other means of contacting them apart from it or not, because of the fact that the quickest way to solve an issue most often is to send a ticket. This kind of correspondence makes the replies exchanged by both sides simple to track and permits the customer service technicians to escalate the issue in the event that, for instance, an admin has to become involved. Typically, the ticketing system is not directly linked to the hosting space and is part of the billing account, so you’ll need to have at least two different accounts to contact the help desk support team and to actually manage the hosting space. Incessantly signing in and out of different accounts can often be a headache, not to mention the fact that it requires a lot of time for most web hosting providers to process ticket requests.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our cloud services isn’t separate from the web hosting account. It’s an essential part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any time with only a couple of mouse clicks, without ever leaving your web hosting account. The ticketing system includes a quick-search field, which will help you trace practically any trouble ticket that you’ve already submitted, if you need it. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can learn how to resolve a given issue even before you actually open a ticket. The ticket response time is no more than one hour, so you can obtain timely assistance at any particular moment and if our customer care team advises you to do something inside your hosting account, you can do it straight away without the need to leave the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The ticketing system that we’re using is incorporated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated hosting, which goes to say that you won’t need a different platform to contact our customer service staff – you can do it on the spot the moment you stumble upon a challenge. Opening a new ticket requires a few clicks and tracking down an older one is just as simple. With our smart search filter, you can swiftly track down any ticket that you have posted in the past. You can send a ticket at any given point in time as our support staff members are at your service 24 hours a day, 7 days a week and reply in less than an hour, although it seldom takes that much to get a response. With the Hepsia Control Panel, you will have everything in one single place and you can forget about the need to sign in and out of 2 or more platforms to resolve a simple issue.