A live chat is one of the methods of communication offered by some hosting suppliers as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or tech assistance. This way of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell something compared to a phone call with an agent. Furthermore, when the issue that you experience requires some time to be investigated and dealt with, you can do something else meanwhile rather than just waiting, as you'd have to do if you call. Also, you can employ a live chat assistance service absolutely free as long as you have world wide web access even when your website hosting supplier is situated in another country and they don't have a local telephone number you can call.

Live Chat Support in Cloud Hosting

We supply a live chat assistance service for all cloud services that we offer and we can assist you with almost everything in real time. In case you do not have an account with us yet, we will be able to provide you with more info about the plans so as to help you to pick the most appropriate package. In case you are a current customer, we can assist you with any general or billing issue and even with various common technical matters, for example an e-mail address installation in a desktop email client. In case you are unable to give us a call for some reason or you're in a country where we do not have a local telephone number, the live chat will be the best option to contact us. Of course, some situations require longer time to investigate and test, so you will need to open a support ticket to our technicians, but nonetheless, we are able to save your time and assist you with quite a lot of problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is designed for all of our prospective and current customers. In case you are looking for a new hosting account, you'll be able to chat in real time to one of our representatives and get more info about our semi-dedicated hosting in order to pick the best package for your sites. If you already have an account with us, we will be able to support you timely with billing, general and first-level techmatters. Even though sometimes you'll have to open a ticket as there're situations that cannot be resolved through a live chat, we will be able to assist you with various standard tasks, like installing an e-mail account in an email client or redirecting one domain name to another one. As a result, you'll take advantage of timely support and you'll save plenty of time.