If you’ve ever got any queries associated with your web hosting account or you face a problem with your sites, you will have to touch base with the respective web hosting company’s client support team. It may not make any difference how quickly they’ll respond if you’ve got a query of a generic nature, but an issue like a mishandled web app update, for instance, may lead to your website becoming broken or inaccessible online. And the longer you have to wait for the support team to help you, the longer the website will be down. In case you offer goods or services online, any outage will influence your website disruptively and you can lose existing or potential clients. Lots of hosting providers, particularly resellers, respond to trouble tickets and e-mails within twenty four hours, but in the digital epoch this is far too long, since clients will rarely revisit a website that is not functioning properly for prolonged time intervals.

One-Hour Response Guarantee in Cloud Hosting

Our cloud services come with a one-hour reply guarantee, which goes to say that regardless of what enquiry or difficulty you may have, we’ll always be there to lend a hand. Actually, it seldom takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both technical and sales matters. Our customer service staff members will be at your service 24-7, even on weekends and legal holidays, which implies that you’ll obtain swift assistance at all times. We realize precisely how precious time can be, so by the time we reply to your e-mail or trouble ticket, we’ll have enquired into the issue and, if we haven’t solved it, we’ll supply you with more information about what you have to do on your end, if the circumstances demand it. With our support service, you can be certain that there will be somebody to lend you a helping hand immediately, irrespective of the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from our company, you can take full advantage of our prompt support services. You’ll obtain an answer to any ticket posted via the web hosting Control Panel or email sent to our technical and client support staff in less than 1 hour. The response time is guaranteed and it’s valid regardless of the issue – technical or billing. Often, it takes substantially less time to investigate and troubleshoot a problem. We’ll supply you with more information in case the solution entails something that should be done on your end. In case you contact us during holidays or weekends, the response time will be the same and due to the fact that our support team is working 24-7-365, you will get instant assistance for practically any technical, general or billing issue irrespective of the hour at which you contact us.